GU1 Jewellers FAQs

1. How can I contact GU1 Jewellers?

Please see our contact page. Please note we are closed Sundays and Mondays. Our opening hours are 9.45 5pm Tuesday - Saturday.

2. Do you have a catalogue?

We currently do not print a catalogue of all our products due to the exclusive nature of our jewellery. Unlike most other High Street jewellers, we do not mass produce our pieces and work with very low stock quantities. We want our jewellery to be as unique and individual as our customers. PLEASE BE AWARE: we hold limited quantities of each item; most are available to re-order but this may take a few weeks.

3. How will my order be sent? When should I expect to receive my order?

All goods are sent via Royal Mail and require a signature. All orders can be tracked online through the Royal Mail website. Please note our days for postage are usually Tuesdays and Fridays, if you have special delivery requirements please contact us first on 01483 566822 or gu1jewellers@freeolamail.com asking for Samantha.

4. What are delivery charges?

We are currently offering FREE DELIVERY worldwide. Normally orders of any value are charged £3.75 within the UK.
Delivery for any destination outside of the United Kingdom is charged at £8.29

5. Can orders be placed from abroad?

Yes, please see 'What are the delivery charges' for further information.

6. Can orders be delivered to a different address to my own?

Yes, we can deliver to an alternate address. You will be prompted during checkout as to if you wish to deliver to an alternate address but please note invoices WILL be sent with the item. Should this be a problem please email us or call on 01483 566822 / info@gu1jewellers.co.uk

7. How will my order be packaged?

Every item purchased will come in its own appropriate presentation packaging.

8. Can I purchase GU1/Orlando gift vouchers?

Gu1/Orlando vouchers may be purchased for any desired amount in denominations of £10 sterling. Please call for further details and to purchase.

9. How can I return or exchange an unwanted item?

If you are not entirely happy with your online purchase from GU1 Jewellers please return it to us within 14 days of receiving it. We will be happy to refund providing the goods are returned in perfect condition, unworn and in their original packaging. We can only offer you a full refund if the item was purchased online, this will not include refunding of postal charges. You must email or call first on gu1jewellers@freeolamail.com or 01483 566822 to authorise the return before sending, asking for Samantha. Please include your original receipt with the returned items. This does not affect your statutory rights. Items bought online cannot be returned in store and must be returned in the way stated above.

10. How do I pay for my goods?

We accept all major credit and debit cards including AMEX, we also accept Maestro, Switch, Solo and PayPal.

11. When will my account be debited?

Your account will be debited at time of purchase.

12. Are receipts sent with purchases?

With every product that is despatched by GU1 Jewellers, a despatch note will be issued as well and this will be your proof of purchase (i.e. receipt) this will contain information such as name and address of purchaser, the product(s) purchased, along with their price, and the total amount paid.

13. What is PayPal?

The safer, easier way to pay. Use your debit or credit card without revealing your number. Speed through checkout, no need to enter your address details. Please note you can also pay via debit/credit card without the need to create an account.

14. My order was declined what does this mean?

If this occurs, please contact us.

15. How do I get an item repaired?

Please bring your item to our shop or send your items via an insured method, directly to: 1 Sydenham Road, Guildford, Surrey, GU1 3RT.

Please provide contact information and a detailed description of what is wrong with the item. You must call 01483 566822 or email gu1jewellers@freeolamail.com before sending to check that we are able to undertake the repair. We cannot assume responsibility until item reaches us. Repairs over £20 will be estimated first. Item will be returned when payment has cleared.

*NOTE there is a minimum fee of £10 which can be paid over the phone or via cheque.
16. Do you sell Higher Value Jewellery?
Yes. Our online website www.orlandojewellers.com features all of our fine/higher value jewellery that can also be found in our Orlando shop.
17. How Do I Know What Finger Size I Am If I Live Outside Of The UK

Pleae click here to see our finger conversion chart. (this may take several minutes to load)